Privacy Policy
Effective Date: July 2, 2026
Guangzhou Xin Flying Digital Technology Co., Ltd. (“XINFLYING”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information collected through this website, our inquiry forms, business communications, product support channels, and related services.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
1. Who We Are
XINFLYING is a provider of digital printing equipment, printing consumables, technical support, and related business services.
For privacy-related questions or requests, please contact us at:
Email: info@xin-flying.com
Subject line: Privacy Request
Office Address: 2nd Floor, Xiecun 2nd Industrial Zone, Panyu, Guangzhou, Guangdong, China
2. Information We Collect
We may collect information directly from you, automatically through your use of our website, or from business communications with you.
2.1 Information You Provide
When you submit an inquiry, request a quotation, download materials, contact us, or request technical support, we may collect:
- Full name
- Company name
- Job title
- Business email address
- Phone number or WhatsApp number
- Country or region
- Product interests and requested machine models
- Production requirements, application needs, budget range, or technical requirements
- Shipping, installation, warranty, or service information
- Messages, attachments, and other information included in your communication with us
2.2 Automatically Collected Information
When you browse our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed, referring pages, and browsing activity
- Approximate location derived from IP address
- Cookie identifiers and similar technologies
2.3 Communications and Support Records
We may retain records of communications through email, inquiry forms, WhatsApp, social media, technical support channels, and after-sales service requests.
3. How We Use Your Information
We may use your information to:
- Respond to product inquiries, quote requests, and partnership applications
- Recommend suitable printing equipment, consumables, or technical solutions
- Process orders, payments, shipping, installation, warranty, and after-sales support
- Communicate with you about product updates, service matters, technical notices, or requested information
- Improve our website, products, support services, and customer experience
- Protect our website, systems, users, and business operations from fraud, abuse, or security risks
- Meet legal, accounting, tax, warranty, and regulatory obligations
- Send business-related marketing communications where permitted by law or where you have provided consent
You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.
4. Legal Bases for Processing
Where applicable, including for visitors located in the European Economic Area or the United Kingdom, we process personal information based on one or more of the following legal grounds:
- Your consent
- The need to take steps before entering into a contract or to perform a contract with you
- Our legitimate business interests, such as responding to business inquiries, improving our services, maintaining customer relationships, and protecting our systems
- Compliance with legal obligations
5. How We Share Information
We do not sell your personal information.
We may share information only when necessary with:
- Our sales, engineering, customer service, and administrative teams
- Shipping, freight forwarding, customs, warehousing, and logistics providers
- Payment service providers, where applicable
- Authorized distributors, service partners, or local technical support partners
- Website hosting, analytics, CRM, email, communication, and security service providers
- Professional advisers, insurers, auditors, or government authorities when legally required
We require service providers and business partners to handle personal information appropriately and only for authorized purposes.
6. International Data Transfers
XINFLYING operates globally. Your information may be processed in China and in other countries where we, our distributors, service partners, logistics providers, or technology providers operate.
Where required by applicable law, we take reasonable measures to protect transferred information, including contractual safeguards and appropriate security practices.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- General website inquiries: normally up to 24 months
- Quotations, customer communications, and distributor discussions: normally up to 5 years
- Orders, invoices, logistics, warranty, and after-sales records: as needed for contractual, warranty, tax, accounting, and legal purposes
- Marketing records: until you withdraw consent or opt out, unless a longer retention period is legally required
We may retain certain information for longer periods where necessary to resolve disputes, enforce agreements, prevent fraud, or comply with legal obligations.
8. Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage and performance
- Measure the effectiveness of product pages and marketing activities
- Improve website content and user experience
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect some website functions.
Where required by applicable law, we will request consent before placing non-essential cookies on your device.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
- Opt out of direct marketing communications
- Lodge a complaint with a relevant data protection authority
To exercise these rights, contact us at info@xin-flying.com with the subject line “Privacy Request.”
We may need to verify your identity before completing certain requests.
10. California Privacy Notice
If you are a California resident, you may have rights under applicable California privacy laws, including the right to request information about the categories of personal information we collect, use, disclose, or retain.
XINFLYING does not sell or share personal information for cross-context behavioral advertising as those terms may be defined under applicable California law.
California residents may submit privacy requests by emailing info@xin-flying.com with the subject line “California Privacy Request.”
11. Third-Party Links and Services
Our website may include links to third-party websites, social media platforms, WhatsApp, video platforms, or other external services. We are not responsible for the privacy practices of those third parties.
We encourage you to review the privacy policies of any third-party services you use.
12. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
13. Children’s Privacy
Our website and services are intended for business users and are not directed to children under the age of 16. We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, legal requirements, or service providers.
The updated version will be posted on this page with a revised effective date.
15. Contact Us
For privacy questions, concerns, or requests, please contact:
Guangzhou Xin Flying Digital Technology Co., Ltd.
Email: info@xin-flying.com
Subject: Privacy Request
Office Address: No. 7, Xiecun 2nd Industrial Zone, Panyu, Guangzhou, Guangdong, China